ABOUT SMOOVE MOVE

What is Smoove Move?

Smoove move is an independent business formed in 2017. Our aim is to make the property purchasing journey easier from start to finish. We do this by providing expert advice and knowledge on everything from choosing a mortgage to fitting a kitchen – and carefully selecting local professionals to help with virtually any part of buying, moving, renovating and maintaining a property. You could say we like to keep busy.

Are you independent?

Smoove Move is completely independent and unbiased and untainted by third party involvement.

What’s in it for you?

We generate our income through advertising and commission from our team of professionals for referring customers.

Where are you based?

We’re based in London, UK. Our registered address is: Smoove Move Ltd, Finsgate, 5-7 Cranwood Street, London EC1V 9EE.

How do I contact Smoove Move?

Please contact us via our contact page. [link to contact page]

DASHBOARD

How do I access my dashboard?

Your dashboard gives you complete control over your Smoove Move experience. You can access it after you’ve signed in from the menu on the app or website.

SETTINGS

How do I change my settings?

Simple. Make sure you’ve logged in, then go to ‘Settings’ on menu on the app or website.

SECURITY

How do I log in?

If you’ve already registered with Smoove Move, you can log in directly using these details. Or you can log in through Facebook or Google.

How do I register?

Go to ‘Register’ on the app or website menu and let us know a bit about yourself to help tailor your property buying journey so you get relevant information that’s useful. Then you’ll be able to log in and get access the full range of our services.

I have forgotten my log in details, what do I do?

Don’t worry. It’s quick and easy to reset your log in details through the email address you used when you registered with Smoove Move. Just click ‘I’ve forgotten my log in details’, follow the instructions and you’ll be back in business in no time.

How secure are my details?

Very. And when we say that, we mean it. Our servers are protected by security software that’s equivalent and in many cases stronger than that used by major banks to keep your details safe and sound.

Do Smoove Move share my information?

We don’t share any of your personal information with third parties, although we do use information you have provided to improve your overall Smoove Move experience.

How do I change my username or password?

You can change your user name or password in ‘Settings’ which can be found in the menu on the app or website.

GETTING A QUOTE

How do I get a quote from a professional?

You can request quotes from professionals within your chosen location or further afield. Simply provide a few details about the job, and invite professionals to quote.

Then choose up to five to send the quote to, or let us use our know-how to choose up to five for you. When a professional quotes, you’ll receive it immediately via in-app messaging and email.

How long should I wait for quotes?

You shouldn’t wait more than 24 hours before receiving your quotes.

My requirement has changed. What can I do?

We all change our minds and it’s easy to miss a detail or realise you have taken the wrong measurement. That’s why we’ve made it a doddle to manage jobs in your dashboard if things change. Just open up your Smoove Move dashboard and you can add, edit, or delete your jobs quickly and easily.

HIRING A PROFESSIONAL

I’m happy with my quote. How do I hire?

If you see a quote you are happy with, you can book the professional with a click from the quote message or via your dashboard.

How do I discuss details with a professional?

We are the matchmakers and love introducing our users to quality local professionals. Once we’ve done that, our job’s done. Feel free to carry on communicating via Smoove Move if you choose, or contact them any other way you wish as you will have all their details.

What if I am not happy with the work?

Even though we have introduced you to the professional, the contract you have entered into is between you and them. However, we’re happy to do what we can to resolve any disputes as we think the world’s a better place when everyone gets along. Please contact us, let us know what’s gone wrong and we’ll do our best to help.

PAYMENTS

How do I pay for a professional?

Instantly pay for any services you’ve sourced through Smoove Move through the Smoove Move app.

What if I want a refund?

If you’ve paid for a service you are not happy with and want a refund, please initially deal with your professional. If this doesn’t work, our customer service team will do their best to help you resolve the problem.

ABOUT OUR PROFESSIONALS

How do Smoove Move find professionals?

We invite property-related professionals working in everything from asbestos removal to zinc roofing to join us and offer their services to our users. When a company or individual professional has applied to join us, they undergo a vetting procedure and are then rated by our users to help you choose with confidence.

How do Smoove Move check professionals?

When a professional applies to join the Smoove Move roster, we really get to work. Info required.

Are your professionals monitored?

We continuously monitor our professionals to ensure they’re delivering the best possible service at a fair price. Info required.

Can I add a professional?

You certainly can and we actively encourage our users to recommend people. Word of mouth is always one of the best ways to find a trusted, competent professional so please let us know if you’d like to recommend a company or individual to be added to our roster.

How do I become a professional?

If you’d like to join us in offering the nation’s property buyers a helping hand at any stage of their journey, we’d love to hear from you. Register to become one of our professional here. [link to professional registration]

YOUR FEEDBACK

How do I leave a review about a professional?

Please leave feedback on professionals through your Dashboard which you’ll be able to access if you are logged in.

How do I leave feedback about Smoove Move?

Good or bad? We need to know! If you have any feedback comments, let us know here [link to professional registration] or contact us and let us know what you think.

NOTIFICATIONS AND ALERTS

Can I opt out of notification emails?

We don’t believe in sending spam so all our emails should be relevant and hopefully useful. But of course, we always respect our users’ privacy. You can specify how you wish our emails to be sent in ‘Settings’ either in the app or website.

Can I opt out of notifications being sent to my mobile?

If you don’t want to be disturbed, that’s fine. Just go to ‘Settings’ in the Smoove Move app and turn off push notifications.

Why am I receiving alerts?

We’ll let you know at every stage of your property buying journey how we think we can help. If you don’t wish to receive these alerts, please go to ‘Settings’ in the Smoove Move app.

SHARING ON SOCIAL MEDIA

You can share good news about your property purchase on Facebook to let all your friends know where you’re up to with just a couple of clicks.

 

 

The following content is for professionals and should on be on a separate page:

 

JOINING SMOOVE MOVE

How do I join Smoove Move?

There are a couple of ways to join Smoove Move. You’ll receive an invitation email to join, or sign up directly. Either ways you’ll sign up via our website where you’ll need to complete an online registration form which will  set you up as a service provider on the Smoove Move app.

How do I promote my services?

Once you have signed up, you can set up your own content page to promote your services. You can do this using the Smoove Move dashboard. Smoove Move app users will then be able to contact you and request estimates and arrange for work to be carried out.

 

YOUR JOBS

How do I find out about jobs?

You will be contacted via the Smoove Move app by any interested customers if they are interested in using your services.

How do I quote?

Interested customers will contact you via the Smoove Move app to discuss their requirements and ask for a price or quote.

 

CONTACTING CUSTOMERS

How do I contact the customer?

Once a customer has made initial contact from you after finding you through Smoove Move, you will be able to contact them via the Smoove Move app.

What if I cannot contact the customer?

If you lose a customer’s contact details, they will still be able to find and contact you via the Smoove Move app.

What if the customer does not let me quote?

It is the customer’s decision to ask you for a quote or not after they find you via the Smoove Move app.

 

PAYMENT

How do I charge my customers?

Your customers will pay you via the Smoove Move app and we will pass on payment to you using the bank details you have provided.

How much does Smoove Move cost?

Smoove Move charges you a 10% fee up to a price ceiling for all work completed via the app.

How do does Smoove Move take their commission?

All you need to do once you have completed work generated through the Smoove Move app is mark off the work as complete, input the value of the final cost and complete the referral fee payment to Smoove Move. This is can all be managed from your Smoove Move dashboard.

 

YOUR RATINGS

Why should I request a rating?

Customers base their choice of professional on the amount and quality of ratings as well as their profile. That’s why it’s important to make sure you try and get a rating for each job and increase the power of your Smoove Move presence.

How do I request a rating?

You can request a rating using your dashboard.

Where do my ratings go?

Your ratings can be viewed by users on your profile.

Where can I view my ratings?

You can check out your ratings via your dashboard.

What if I receive a negative or unfair rating?

You have a right to reply to feedback that you feel is unfair. You can respond via the dashboard.

How do I respond to a rating?

You can respond to ratings using your dashboard – either to say thanks or replay to negative feedback.

Can I delete ratings?

No, you can’t delete ratings.

How does a customer know that my ratings are genuine?

All ratings will be left by unique Smoove Move users. You can’t leave feedback or ratings yourself as this will be breaking the Smoove Move terms and conditions and will mean you won’t be able to use the service.

 

YOUR PROFILE

What is my profile page?

Your profile is your shop window and how your sell your services to potential customers. The more you include on your profile, the better your chances of finding more work through Smoove Move.

How do I update/change my profile page?

You can update and change your profile using the dashboard.

How do I upload photos of my past work?

Upload photos of previous work through your dashboard.

How do I view my profile page?

You can view your profile through your dashboard.

 

YOUR ACCOUNT

How do I log in to my account?

Log in to your account via the Smoove Move app or website.

What if I have forgotten my password?

No worries. You can reset your password quickly and easily.

How do I change my password?

Follow the link at the login stage and we’ll send you an email with a link to reset your password.

How do I change/update my contact details?

You can change or update your contact details by logging in to your account.

How do I change/update my alert contact preferences?

You can change or update your alert or contact preferences by logging in to your account.

How do I change/update my trade, skills or work area?

You can change or update your trade, skills or work area by logging in to your account.

How do I change/update my payment details?

You can change or update your payment details by logging in to your account.

 How do I change/update my company details?

You can change or update your company details by logging in to your account.

 How do I add/update my Gas Safe and Part P certifications?

You can add or update your add/update my Gas Safe and Part P certifications by logging in to your account.

How do I disable alerts?

You can manage your alerts by logging in to your account.

How do I cancel my account?

You can cancel your account by logging in to your account.

 

ABOUT THE SERVICE

How does Smoove Move work?

Smoove Move puts professionals across the UK in touch with property buyers at key stages of their buying journey, through the Smoove Move app and website.