All systems go

The big day is finally here. Those months of preparation, endless phone calls, emails and maybe even a few sleepless nights have finally paid off and you are about to move in to your brand new property.

Final steps before you leave

Here are a few last things to make sure you’ve done before you say goodbye to your old address:


Ring your energy supplier at least 48 hours before your move and let them know when you’re moving (and also your new address) so they can send you a final bill.

Don’t forget to provide them with a final meter reading just before you leave to avoid paying more than you should. Keep a note of this in case of any disputes or even better, take a picture of the readings on your phone.


If you haven’t done this already, redirect your post. For a small charge, the Post Office will forward all your mail to your new address for up to 3, 6 or 12 months from just £31.99 per surname. This isn’t just convenient, but also makes a lot of sense as any mail going to your old address puts you at risk of identity fraud. You can activate this service at your local Post Office or online here.

Other household services

Have milk or papers delivered? Make sure you’ve cancelled them before the move.

It’s nice to be nice

Spread some love before you leave by preparing a list of important info about your house for the new occupants. Details about the heating, alarm system and refuse collection days will make their big move a little easier.


Collect all the keys to your home, that’s doors, windows, shed padlocks etc, and give them to your conveyancer or estate agent.

The move

If you’re using a removal service, this bit should be pretty much stress-free as you’ll be letting the professionals do the hard work while you co-ordinate things. Just make sure they have the right keys for the new home and if you can, travel with them or make sure someone will be there to let them in.

If you’re doing things yourself, start early and try and enlist the help of as many friends as you can. You simply can’t have too many assistants when you’re moving onto a new home. If you’re hiring a van, get this booked in advance.

You’re in

So you’ve left your old address and are in. Congratulations on successfully making it through the property maze and welcome to your new home!

First things first, check that the water and electricity are both working. Then locate your kettle from your emergency box (see below). Fill with water. Boil and make yourself a tea or coffee.

When you’ve finished that, take a quick tour of your new home and check that all items included in the sale (carpets, curtains, white goods etc) are there. Something missing? contact your conveyancer. Now check for any serious faults in the building that were missed in the original survey. Spot something? Again, contact your conveyancer.

Finally, check that the phone, security alarm, smoke alarm, gas, central heating all work. Now put the kettle on again.

We’re not quite done yet. There are just a few final tasks to do before you can finally put your feet up:

  • Take gas and electricity meter readings. To find out who supplies the gas to your new home, phone the meter number helpline on 0870 608 1524. For electricity, contact the local electricity distribution company. You should ask for the company’s meter point administration service (MPAS). Contact your new property’s existing energy supplier and give them your details, meter readings from your new property and the date you moved in. Most suppliers will automatically place you onto their standard tariff when you first move in.[i]
  • If your new home has a prepayment meter, sort out your new top up key or card to be delivered.

Moving day lifesavers

  • Arrange for someone to look after your children or pets for the day
  • Hire professional cleaners to clean your new home before moving in

The emergency box

Keep a box of essentials for your move with kettle, cups, milk and some snacks to make things easier when you get there. Pack this on top of anything else.


  • Think about getting the locks changed on your new property as there may be numerous spare sets you don’t know about.
  • If you are moving to a new area, notify your GP and register with a new one.
  • Get on the electoral roll at your new address. This won’t just allow you to vote, but can also improve also your credit rating.

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